Shipping Policy

Shipping Policy

Durga Dryfruits and Masale Company

At Durga Dryfruits and Masale Company, we are committed to delivering fresh, high-quality dry fruits, spices, and related products to your doorstep safely and on time.

1. Order Processing Time

  • Orders are processed within 1–2 business days of payment confirmation.
  • Orders placed on weekends or national holidays will be processed on the next working day.

2. Shipping Timelines

  • Within City (Local Delivery): 1–3 business days
  • Within State/Metro Cities: 3–5 business days
  • Rest of India: 5–7 business days

Note: Delivery timelines may vary due to courier delays, festivals, weather conditions, or other unforeseen reasons.

3. Shipping Charges

  • Free shipping may be offered on orders above a certain value (if applicable).
  • Standard shipping charges will be displayed at checkout before payment.

4. Courier Partners

We partner with reliable courier services to ensure timely and safe delivery.

  • Tracking details will be shared via email/SMS once your order has been dispatched.

5. Packaging

All products are carefully packed to preserve freshness, quality, and safety during transit.

6. Shipping Restrictions

  • Currently, we deliver only within India.
  • Orders cannot be shipped to P.O. Box addresses.

7. Delayed or Undelivered Orders

If your order is delayed or not delivered within the estimated timeframe:

  • Contact our support team with your Order ID.
  • We will coordinate with the courier partner to resolve the issue.

8. Damaged or Missing Items

In case you receive damaged, incorrect, or missing items:

  • Notify us within 48 hours of delivery.
  • Share clear photos of the package.
  • We will assist you with a replacement or suitable resolution.

9. Contact Us

For any shipping-related queries, reach out to us:

 +91 88888 65396
 Durga Dryfruits & Masale
S. No. 71, Shidhivinayak Trading Co.,
Kirti Nagar, New Sangvi,
Pune – 411061, Maharashtra, India